Help center

Find answers to frequently asked questions or contact our support team. We're here to help you get the most out of the platform.

Browse by category

Select a topic to explore detailed answers

Mon compte Hellocare

Consulter un praticien par vidéo

Documents médicaux

Paiement et remboursement

Sécurité et confidentialité

Assistance

Talk to an advisor

We usually reply within 24 hours on business days.

The information collected is processed by Hellocare to handle your request, on the basis of our legitimate interest (GDPR art. 6.1.f). It is intended for the patient support team and kept for 3 years. You have a right of access, rectification, erasure and objection that you can exercise at dpo@hellocare.com.

Important

Emergency

Hellocare is not an emergency medical service.

In an emergency, call 15 or 112.